Privacy

Vollie Pty Ltd Privacy Policy

Vollie Pty Ltd (we, us or our) is committed to respecting the privacy and security of our volunteers, not-for-profit partners and businesses using the platform.

Through the provision of our programs and services we may need to collect and use personal information about individuals, with the three main types of information being categorised as:

1. Sensitive Personal Data – We generally do not collect or use personal financial or medical information. Corporate financial information is kept secure where necessary through appropriate electronic security measures. If we do have to collect sensitive personal data for any reason we will only do so with an individual’s express consent as to what information may be collected, and how the information may be used.

2. Personal Data – Information through which it is possible to identify individuals directly (names, addresses, contact information etc). Individuals will always know when this data is being collected through the completion of applicable registration processes or the specific request for this information to be provided for a specified purpose; and

3. Aggregated Statistical Data - All other non-personal information that relates purely to generic statistics – whether that be via use of electronic mediums such as websites, or through participation statistics in our programs and activities.

Sensitive Personal Data

Where it is necessary to do so, we only collect sensitive personal data where there is a specific need to do so.

If we store sensitive personal data for any reason it is only to meet the needs of a particular program or activity and any applicable legislative requirements. If that purpose is no longer applicable, that information is deleted.

Personal Data

We will only collect, use and transfer your Personal Data if you have consented to that collection, use and transfer, except in circumstances where it is necessary to conform to legal requirements; protect and defend our rights or property; or to protect the interests of other users. By making applications on our website and providing personal information, you have consented to such collections, use and transfer.

This data is generally collected through registration systems, whereby you are required to enter accurate contact information to allow for the use of our services. Providing incorrect information (ie using a pseudonym or inaccurate name, address or telephone number) may require the disclosure of your personal information to our affiliates and trading partners to allow for rectification of incorrect or incomplete records.

Where personal data is collected through automated registration, such as registration using other social media platforms, including LinkedIn™, we may allow for pseudonyms or anonymous access where such access does not adversely affect our systems or our business needs.

If consent has been given during the collection process, we may use personal information to contact you with relevant material; or to disclose that information to other select third party companies (partners or affiliates) and for those companies to contact the person with other relevant material.

You may opt out from receiving marketing material at any time by sending an email containing your name and other identifying information along with the header “Opt Out of Marketing” to [email protected]].

Disclosure of Data to Third Parties

The Vollie platform is designed to connect volunteers with organisations with available volunteer positions. Where a person uses our services there is an expectation that we will disclose your personal information to third party volunteer organisations to the extent necessary to allow those partners to assess your suitability for their volunteer positions and programs, and to contact you if successful. We may also disclose your personal information to other third party organisations in order for us to provide our services to you.

It is important to note that any information that you disclose to our partners directly will not be covered by this Privacy Policy. This includes but is not limited to any contact information, financial or repetitional data or any other sensitive or personal data that may allow the third party to identify you.

Overseas Recipients

We may disclose your information to overseas affiliates for the purpose of operating, maintaining and updating our site and other associated electronic formats. Overseas affiliates, if used, are likely to be based in the United Kingdom, the United States and Asia Pacific.

Where you have provided consent, any third parties that information is passed on to for marketing purposes are likely to be based in Australia, but may on occasion be based overseas. Where Personal Data is to be transferred overseas, the recipient Third Party will be advised of their requirement to apply the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) to that information.

On occasion we may collect Personal Data in other ways – e.g. through online forms, participation activities, via email or telephone communications or other occasional services.

Aggregated Data

By using our website or other electronic mediums, other non-personal information will be collected and used by us through the use of cookies and other electronic collection methods and may be transferred to third parties.

Participation statistics for our programs and events will be collected without any individual being identifiable.

In addition to non-personal information collected through the ordering or registration or registration processes associated with our programs and activities, information is automatically collected about traffic around our web site. This is also only used in aggregate form and no individual user will be identified.

Cookies

We may use "cookies" to speed up access to our website and to enhance your experience of the site by customising it according to your interests. A cookie is a small piece of information sent from our website to your computer to help us to identify you quickly. It is possible for you to disable these cookies by changing your browser settings, but this may slow down or prohibit access to parts of the site.

Advertising Agencies

In the event that adverts for other companies are used on our website, these are served to the site on our behalf by agents. The agent may use cookies for statistical purposes and to ensure that you do not see the same adverts all the time, and to try and make sure that you see adverts that will be of interest to you.

In particular this site may use the services of Google Analytics for the serving and/or targeting of ads, promotions and other marketing messages. To do this, Google Analytics collects and stores anonymous data typically through the use of cookies. To learn more about Google Analytics, visit http://www.google.com/analytics.

Security

Security is paramount to us with respect to personal data. We use a variety of software to ensure appropriate security and encryption of data so as to protect against misuse, interference or loss of information, or from unauthorised access, modification or disclosure.

Maintaining Information

Should an individual require access to, or wish to correct the Sensitive Personal Data (if any) and/or Personal Data collected and stored by us, an email with the relevant contact details should be sent to [email protected]. We will endeavour to provide access or correct information, where that action is reasonable and practicable. Pursuant to the Australian Privacy Principles we may impose a reasonable fee for this service where it is reasonable to do so.

Making a Complaint

If you wish to make a complaint with regard to a possible breach of this Policy or the Australian Privacy Principles, or for complaints regarding handling of your other requests or enquiries in relation to this policy this can be done by emailing us at [email protected].

What happens to my complaint?

Ø When we receive your complaint we will contact you when reasonably practicable to let you know that we have received it.

Ø We will use reasonable endeavours to investigate the complaint and aim to resolve it. We may contact the person for further information.

Ø We will write to the person and let them know the outcome. We will use reasonable endeavours to resolve the complaint within 30 days however some complaints are more complex and take longer. We will keep the person informed if this is the case.

Ø If for some reason we cannot resolve the complaint (for example, the issue is outside our responsibilities), we will write to the person and let them know.

If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) whose details follow:

Phone: Enquires Line on 1300-363-992; or

Web: www.oaic.gov.au

Post: Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001

AUSTRALIA.

Privacy changes

To keep this information current and accurate, we will review and update this Privacy Policy and post the changes to this page.